FAQs
Do we have a deposit fee?
We do charge the rental fee upfront but dont worry, our deposit fee is only 50$. If you cancel before 48 hours we will fully refund the total price of the rental fee. However, due to last minute cancelling within 24hrs we will retain the deposit and refund the remaining fee. please understand that we do have other customers booking. If there is unforeseen weather - Don't worry we will cancel the booking and you will receive a 100% refund. Or if you would like to rebook - well that would be great!
Do you clean and disinfect your units?
Rider safety is always important, which is why we always clean and disinfect our inflatables after every use. Upon arriving the inflatable will have already been disinfected. Cleaning and disinfecting is an important step in maintaining the overall quality of our inflatables. It also keeps you safe as well as our staff.
DO RENTALS NEED TO BE SUPERVISED BY AN ADULT?
Absolutely! Adult supervision is required for all items. For the safety of the children an adult must always supervise the inflatable but the good news is that you may provide your own supervision. Most rules are good old common sense rules (like no head first slides!) but we provide all rules in written form in your contract and verbally go over them the day of setup so that safety is first and foremost.
Our prices do not include the attendants for most of the items. If you are having a large event and don't have enough volunteers to staff each inflatable you rent and need attendants, just ask us for pricing and we will do our best to staff the event for an additional charge.
ARE YOU INSURED?
Uh, Yea! All reputable rental companies will carry insurance so make sure to ask this question. We can show you our certificate anytime, Just ask!
WHAT TYPE OF THINGS DO I NEED TO CONSIDER WHEN HAVING AN OUTDOOR PARTY?
All Inflatables will be staked into the ground unless prior arrangements are made to use sandbags. If you have a fenced in area that we must enter, please make sure you have a 4 ft gate for the dolly to come through with your inflatable. Semi level grass surface (no hills, no potholes, no steps). Any debris must be removed (sticks, rocks, animal excrement, sharp objects, etc.). No low over head trees or power lines. For grass surfaces: Do not mow the day before, or the day of, the event. In ground water sprinkler systems must be shut off 24 hours prior to the event and must be marked if present. You must be present during setup and point out where we can stake or not stake the inflatable into the ground. We are not responsible for any damages to the sprinkler system. You should know where your underground power lines, gas lines, and water lines are. Most stakes are an 18 inch depth and most underground lines (with the exception of a sprinkler system) should be deeper than 18 inches but it is your responsibility to tell us if there are areas that should not have a stake driven into it. If paved surface was scheduled: Area must be swept or blown. No broken concrete, potholes, or rocks.
IF INDOORS, WHAT ARE THE ENTRY REQUIREMENTS INTO THE BUILDING?
Most inflatables are very heavy and it would be impossible to go up or down stairs. Though in some circumstances we can figure it out. Most inflatables need a double door with a center post that is removable. And don't forget ceiling height when planning your indoor location, most inflatables need a minimum of a 15 foot ceiling unless the unit is a small one. Check the height of the inflatable you are renting for the exact setup space needed. Contact us with an questions.
DO WE NEED STAKES OR SANDBAGS?
If you have an outdoor party, and are setting up on grass, stakes are used and included in the price. If you are setting up on asphalt or concrete, you will need sandbags. If you have an indoor setup, you need sandbags. Sandbags are used to weigh the bounce down for safety. Sandbags add considerable weight and labor compared to stakes in the ground but dont worry we got it covered.
SURFACE SET UP?
Semi level surface (no hills, no potholes). Any debris must be removed (sticks, rocks, animal excrement, sharp objects, etc.). No low over head trees or power lines. If paved surface: Area must be swept or blown. For grass surfaces: Do not mow the day before, or the day of, the event. In ground water sprinkler systems must be shut off 24 hours prior to the event and must be marked if present. If there are any utility lines shallower than 18 inches, we must be made aware of them for staking purposes.
DELIVERY TIMES?
Deliveries start at 7am and go till 11am Monday-Sunday, though some times may vary - we will be in contact with you the day before to make final arrangements. Pick ups start at the party end time on the contract. We follow the GPS and pick up in that order. We may pick up 5 hours after your party end time. Sometimes as late as 3pm.
WHAT ARE THE POWER REQUIREMENTS?
Must have ONE - separate 20 amp circuit available within 100 ft of unit for each blower/unit. Most blowers need to be on their own separate 20 amp circuit. They take a regular house hold plug in but they cannot be on the same circuit as something else that draws a lot of power. The number of blowers needed vary with the size of the inflatable. Most take one blower but some can take up to 3 blowers.
HOW DO I RESERVE?
We offer real time, online reservations right here through our website 24/7. You can also feel free to call us at (513) 580-4309 to speak to a team member. You may also email us at bouncebeyondllc@gmail.com.
WHAT ABOUT THE WEATHER?
Outdoor setups are weather dependent. They cannot be setup when wind gusts are expected to be over 15 mph. They also cannot be setup in rain or winter weather. THIS IS NON-NEGOTIABLE as your safety is our absolute top priority. Of course, we will ABSOLUTELY either refund any payment in full or will reschedule at a later date when the weather is safe. We thank you in advance for understanding that safety is our top priority.
DOES THE PRICE INCLUDE DELIVERY?
Some places might list a great price but they might tack on more for any delivery, including a local one. Bounce N Beyond LLC delivers, sets up, and picks up for free in the following areas including Anderson Township, Withamsville, Amelia. We charge a fee to help cover transportation, delivery costs, including road time for the workers outside of the local area. Delivery charges apply to other Tri-State areas: Newport, Brown County. We are happy to provide an exact price quote for you so give us a call. If you don't see your area listed please contact us to see if we can deliver to your area too. Because of the travel fee involved, further distances usually require multiple item rentals.
How much room do I need?
We require AT LEAST a 3' path to where the items will be set up. If you have any doubt, simply give us a call and ask. We can usually figure it out, but we must know in advance. We will not move equipment up or down stairs. Depending on the item, we may be able to do a couple stairs, but please check with us in advance. We will not lift items over objects in your yard unless we discuss this in advance at the time of your booking. If you have a steep hill, please let us know in advance and we will decide if we can deliver to that area.